As an IT Service Desk Officer, you will play a crucial role in ensuring the smooth functioning of
an organization’s IT systems and infrastructure. You will be responsible for providing technical
support and assisting end-users with their IT-related issues, maintaining hardware and software
assets, and ensuring the efficient operation of the IT service desk.

Key Responsibilities:

Technical Support: Respond to incoming requests for technical assistance via phone, email, or
in person. Troubleshoot and resolve hardware, software, and network issues promptly and
effectively, ensuring minimal disruption to end-users’ workflow.

Incident Management: Log all relevant incidents, service requests, and changes accurately in the
IT service management system. Prioritize and escalate issues based on severity and impact,
following established guidelines and procedures to ensure timely resolution.

User Training and Documentation: Provide clear and concise instructions to end-users on
technology-related topics and assist in training them on software applications and IT systems.
Document frequently encountered issues and their resolution methods to create a knowledge
base for future reference.

Hardware and Software Asset Management: Maintain and update an accurate inventory of
hardware assets, such as computers, laptops, peripherals, and software licenses. Ensure timely
procurement, deployment, and retirement of assets in accordance with organizational policies.

System Monitoring and Maintenance: Monitor the performance of IT systems, identify areas of
improvement, and take proactive measures to enhance system efficiency and reliability.
Collaborate with the IT team to implement software patches, updates, and security measures.

IT Service Desk Management: Contribute to the continuous improvement of the IT service desk
by analyzing key performance indicators, identifying trends in support activities, and proposing
process enhancements. Collaborate with team members to ensure excellent customer service
and effective communication within the organization.

Requirements:
Bachelor’s degree in information technology, computer science, or a related field. (desirable)
Strong knowledge of computer hardware, software applications, operating systems, and network infrastructure.

Excellent troubleshooting, problem-solving, and analytical skills.
Proficient in IT service management tools and ticketing systems.
Knowledge of ITIL (Information Technology Infrastructure Library) framework and best practices is highly desirable.
Excellent communication skills, both verbal and written, with the ability to explain technical concepts clearly to non-technical users.
Ability to work independently, prioritize tasks efficiently, and manage multiple priorities in a fastpaced environment.
Strong customer service orientation and a commitment to providing quality support.
Join our dynamic team as an IT Service Desk Officer and make a significant impact on ensuring a smooth IT experience for our organization’s end-users. Apply now and contribute to the success of our technology-driven operations!

Apply now and let’s build something great together.
UK Visa Sponsorship is offered for this role.
Salary: up to £27000 per year (negotiable for right candidates)
Generous pension scheme, 25 days holidays and private medical care and allot of wellbeing incentives are on offer.
Please send your cv to jobs@techinuk.co.uk, must mention the position in subject